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Home : Jobs : Career Opportunity in US-MI-HOLLAND :

Customer Service Center Representative (Part Time) - Holland MI


Location:US-MI-HOLLAND
Posted On:03/08/2019
Category:Administrative/Clerical
Requisition Number:2019-25923
Type:Part-Time

Responsibilities:

 
Responsibilities of the Customer Service Center Representative include:
- Provide excellent customer service excellence in support of team goals and objectives
- Develop and maintain positive, productive relationships with internal and external customers
- Actively identify and execute continuous improvement
- Proactively communicate opportunities and issues
- Perform track and trace, rate quotes, schedule pickups and appointments and provide answers to customer requests.

Qualifications:

Successful candidates will possess:
- High School Diploma
- 1+ year Customer Service Experience in an office environment
- Excellent communication and problem-solving skills
- Strong service orientation and drive for continuous improvement
- Experience using Excel and Outlook
- Desire to grow within our organization
Preferred qualifications include:
- 3+ years Customer Service experience in an office environment
- Associates Degree
- Knowledge of CRM software applications
- Experience in the transportation industry
Holland, a part of YRC Worldwide, is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Persons with Disabilities/Protected Veterans
 
#CB#

Overview:

With nearly 90 years’ experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, Respect, Excellence and Safety has allowed Holland to grow into a company with over 8,000 employees and more than $1 Billion in annual revenue, while being honored as a Quest for Quality award winner for 30 consecutive years! With a track record of long term employees, Holland offers more than a job, we offer the opportunity for a career. Come discover your direction with Holland and join the recognized leader of next-day delivery in the less-than-truckload industry!
 
We are seeking a forward-thinking individual who is ready to act as a liaison between our company and the customers that depend on us. This inbound call-center based position requires the ability to multi-task in a fast-paced environment.
This is a part-time position that has a starting hourly wage between $14 and $16 per hour. In addition to the hourly pay, you will receive Paid Time Off and the ability to participate in our 401k plan.
 
This Part-Time position works 10am-3:00pm Monday-Friday.
 




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Learn more about Holland at www.hollandregional.com

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