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Home : Jobs : Career Opportunity in US-MI-HOLLAND :

Customer Service Center Representative


Location:US-MI-HOLLAND
Posted On:08/08/2018
Category:Administrative/Clerical
Requisition Number:2018-25186
Type:Full-Time

Responsibilities:

Responsibilities of the Customer Service Center Representative include: 
- Provide customer service excellence in support of team goals and objectives
- Maintain a positive, productive relationship with a high volume account

- Run daily reports in order to confirm the movement of each individual bill

-
Excellent communication skills, and the ability to collaborate with other departments to ensure success

This position will be assigned to a specific customer account - Total account management will be the sole responsibility of this individual.
 

Qualifications:

Successful candidates will possess
- Associates degree in business or relevant field and 3+ years Customer Service experience
- Excellent communication and problem resolution skills, strong service orientation and drive for continuous improvement are a must
- Knowledge of CRM software applications and experience in the transportation industry preferred
- Extensive experience in Microsoft Excel is a must
Holland, a part of YRC Worldwide, is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Persons with Disabilities/Protected Veterans

Overview:

With nearly 90 years’ experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, Respect, Excellence and Safety has allowed Holland to grow into a company with over 8,000 employees and more than $1 Billion in annual revenue, while being honored as a Quest for Quality award winner for 30 consecutive years! With a track record of long term employees, Holland offers more than a job, we offer the opportunity for a career. Come discover your direction with Holland and join the recognized leader of next-day delivery in the less-than-truckload industry!




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Learn more about Holland at www.hollandregional.com

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